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Frequently asked questions

Here are some common questions about our company.

PROMOPACK specializes in a wide range of food packaging solutions, including:​

  • Paper Cups: Single Wall, Double Wall, and Accessories
  • Paper Bowls: Ice Cream, Salad, and Soup Cups
  • Plastic Cups: PET and PP options
  • Paper Bags: Satchel, No Handle, Twisted Handle, and Wrapping Paper
  • Coffee Bags: Standup Pouches, Flat Bottom Pouches, and Accessories
  • Paper Boxes: Lunch Boxes, Food Trays, Sandwich Boxes, Dessert Boxes
  • Pulp Bowls: Rectangular, Compartment, Square, and Round Containers
  • Jars: Plastic Jars, Plastic Bottles, and Glass Bottles
  • Additional Items: Tableware, Hygiene Products, and other packaging accessories

Yes, sustainability is a core value at PROMOPACK. We offer a variety of eco-friendly packaging options made from biodegradable or recyclable materials, helping your brand reduce its environmental footprint

Absolutely! We provide customization services to help your brand stand out. You can add your logo, brand colors, and other design elements to various packaging products. For more details on customization options, please contact us directly .

The MOQ varies depending on the product type and customization requirements. To get specific information tailored to your needs, please reach out to our sales team.

You can place an order directly through our website by browsing the product categories and adding items to your cart. Alternatively, for bulk orders or specific inquiries, feel free to contact us via our Contact Page.

We accept various payment methods, including major credit cards and bank transfers. Detailed payment options will be provided during the checkout process or upon invoice generation for bulk orders .

Currently, our primary market is within Saudi Arabia. For international shipping inquiries, please contact our customer service team to discuss potential arrangements .

To request a sample, please fill out the inquiry form on our Contact Page with details of the products you're interested in. Our team will get back to you with the sample request process.

We strive for customer satisfaction. If you encounter any issues with your order, please contact us within 7 days of receipt to discuss return or refund options.

You can reach us through the following channels: